Project Summary

The current labor planning process was inaccurate, costing us millions of dollars in labor savings. How do we design a tool that helps users plan labor more accurately, and how do we retain users to test and learn from their data over time?

Approach

I conducted user interviews and uncovered pain points they had around adopting new processes. To solve for this, I designed a 0 to 1 solution that aligned with their current process, and provided context about the data which led higher adoption, and increased labor savings.

• User Research: Conducted user interviews, usability tests, and competitive analysis to define personas and uncover pain points.
• Iterative Design: worked from wireframes, to working prototypes to test assumptions with users while managing business requirements.
• Test & Learn: validated design decisions through usabiltiy tests and surveys.

Cross Functional Leadership

• Collaborated with Product Manager to define and ship design requirements.
• Aligned with Engineering to understand tech stack, to deliver best in class solutions within technical constraints.
• Partnered with QA to define a handoff process to ensure efficient version control.
• Partnered with UX Research to conduct usabiltiy tests, and create surveys to validate findings.

Impact

We successfully launched AcuForecast to all of our e-commerce stores. By designing an experience that addressed their pain points, users were more engaged and adopted this process over their original flow. This led to an increase in labor savings.